Self-service first
Slot Recovery is designed for self-service setup and operation. The Wix dashboard reports app context, free or Premium plan access, permissions, webhooks, email delivery, consent policy, and tenant readiness. Known failures show a fixed next action.
Included support
- Published setup, privacy, billing, cancellation, deletion, and troubleshooting documentation.
- Investigation of reproducible installation, entitlement, webhook, email, and app errors within the supported product boundary.
- Security and privacy reports containing enough non-customer information to reproduce an issue.
Support does not include custom code, manual data mapping, customer-data review, campaign operation, consent drafting, legal advice, business-specific workflow design, or guaranteed slot recovery. Never send customer emails, names, booking payloads, signed instances, secrets, or offer tokens in a support request.
Contact and service level
Contact contact@kurodalab.com. A public response-time commitment is intentionally not promised until real support load is observed. Security and privacy incidents are triaged first; normal product questions are handled on a best-effort basis.
Wix billing and account problems may require direct contact with Wix. The operator does not request Wix passwords, payout details, tax records, or identity documents.
Incident updates
When a confirmed incident affects automated offers, recovery fails closed. Updates identify the affected capability, observed start, current mitigation, and next update without exposing customer data. Recovery is re-enabled only after the affected integration is verified again.